FIELD-SERVICE-CONSULTANT EXAM FORMAT, SALESFORCE LATEST FIELD-SERVICE-CONSULTANT DEMO: SALESFORCE CERTIFIED FIELD SERVICE CONSULTANT PASS CERTAINLY

Field-Service-Consultant Exam Format, Salesforce Latest Field-Service-Consultant Demo: Salesforce Certified Field Service Consultant Pass Certainly

Field-Service-Consultant Exam Format, Salesforce Latest Field-Service-Consultant Demo: Salesforce Certified Field Service Consultant Pass Certainly

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Salesforce Field-Service-Consultant exam is an advanced level certification that requires a thorough understanding of the Salesforce platform and field service management. You must have a deep knowledge of Service Cloud, Field Service Lightning, and Salesforce mobile app, to Pass Field-Service-Consultant Exam. Salesforce Field-Service-Consultant certification is ideal for professionals who want to pursue a career in field service management, and looking to gain a competitive edge in this field.

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Salesforce Certified Field Service Consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

  • A. 25 contractors
  • B. 100 contractors
    100 contractors
  • C. 75 contractors
    25 contractors
  • D. 25 contractors
    100 contractors

Answer: C


NEW QUESTION # 93
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

  • A. Define a generation horizon of 20,160 minutes.
  • B. Configure Auto-generate Work Orders to True.
  • C. Define a generation timeframe of 14 days.
  • D. Define a generation horizon of 14 days.

Answer: D

Explanation:
Explanation
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5


NEW QUESTION # 94
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

  • A. Use Process Builder to close the Case when the Work Order is created.
  • B. Use Workflow to close the Case when the Work Order is dispatched.
  • C. Use Workflow to close the Case when all Work Orders are closed.
  • D. Use Process Builder to close the Case when all Work Orders are closed.

Answer: D


NEW QUESTION # 95
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  • A. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
  • B. Drag and drop the Service Appointments to other available Resources and run Optimization.
  • C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  • D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Answer: A

Explanation:
Explanation
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[ . Selecting the affected Service Appointments and pressing
"Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5


NEW QUESTION # 96
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

  • A. The due date of the service appointment
  • B. The maintenance plan for account
  • C. The time slots for appointment booking
  • D. When service resources are available for work

Answer: A,C


NEW QUESTION # 97
......

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